Orders
How do I change my order?
How do I track my package?
When will you ship my order?
What to do if my order is damaged, incorrect or missing?
Do I need a account to place a order?
What happen to my PDF I ordered?
Fire off an email to [email protected] with your order number and we will try to incept your manual before its sent into the beyond.
Once your order takes flight from our printing press, we will send you a email with your tracking number.
Your order will go out within 24 hours of you checking out. We process orders from the previous day at 9AM EST (except on Saturday and Sunday when our printing presses recharge).
If something has gone aaarrrggg with your order, please email info@rebuiltmachinery.com. Include your order number and a short description of the issue and we’ll transform it from aaarrrggg to awright!
Nope. Account holders will just know when and if they ever a ordered a manual before. Then you will have access to one PDF download, if purchased, for infinity!
When purchasing a digital PDF and downloading it. Sometimes things happen! Its ok. Send us a email to [email protected] and let us know when you tried downloading it and what the result was.
Shipping
Where do you ship too??
Will you ship to my country?
How long do orders take to arrive?
We ship to every ZIP code in the United States of America.
We are open to mailing it a printed copy to your country. But because everyone in the world has different customs requirements and shipping cost we thought we would just deal with it on a individual basis. BUT the PDF option has no wait times, additional shipping cost, VATS or customs charges.
For the average order, we estimate 2-4 days from when they depart the printing press.
We process orders from the previous day at 9AM EST (except on Saturday and Sunday when our presses recharges).
the lost manual! hack: ordering the PDF version gets it there either instantaneously or within 24 hours hours if not scanned in yet.
Products
Why dont I just buy the PDF only?
What kind and size of paper do you use??
Why do some manuals say i can get my PDF now and some say 24 hours?
You can. Then use your ink to print it yourself on a desktop printer. But the difference will be a professional wire bound manual. Using a clear cover and hard back. We also use professional 20k color laser printers and the correct paper sizes and heavier then normal paper weights to get the most out of your new crisp manual.
Normal office printers use a 20# paper. We have pallets of high quality paper that we use from 30 – 80#.
We also print what the manufacture used for sizes. Including 8-1/2 x 11 and 11 x 17.
But if the manual was previously printed on something smaller then 8-1/2 x 11. We enlarge it, for easier viewing.
We literally have thousands of manuals! Every day we are adding more scanned copies into our digital inventory. So, if you happen to want a manual that hasn’t been purchased before, it will state a 24 hour period for our minions to load it .
eBay
Do we sell on eBay?
Why are prices diffrent then on eBay?
Do I get the same protection as I do on eBay?
Yes. For over 20 Years we have been selling on eBay.
You can find us at ebay.com/str/rebuiltmachinery
BUT be careful, the prices are not the same.
MARKUP!
Its that simple. We have to mark our items up on eBay to cover their fees.
So, if you prefer to get the same item you see their BUT cheaper then you came to right spot.
YES! Same return policy is used on both platforms. You just are paying them EXTRA, if you still don’t feel comfortable.
